Shipping policy
Every iyvos order is packed and dispatched from our studio in Coolangatta, Queensland, Australia. All prices below are in Australian dollars (AUD).
Order processing
Orders are processed within 1–2 business days of your confirmation email. Orders placed on weekends or Australian public holidays are processed the next business day. You will receive tracking as soon as your parcel leaves us.
Australian delivery
- Standard — $8.00, free on orders over $99. 5–7 business days after dispatch.
- Express — $12.00, free on orders over $120. 1–3 business days after dispatch.
Delivery times are estimates provided by Australia Post and are not guaranteed. Remote and regional addresses may take longer.
International delivery
We ship worldwide.
- International Express (Australia Post) — $30.00 AUD, free on orders over $250 AUD. 7–14 business days after dispatch.
- DHL — calculated at checkout. Delivery time varies by destination.
Delivery windows exclude time held in customs, which is outside our control.
Import duties and taxes
Prices shown at checkout do not include import duties, customs charges or local taxes. Any charges applied by your country’s customs authority are the responsibility of the recipient and are payable on delivery. These charges vary by country and are not collected by iyvos.
If a parcel is refused at delivery and returned to us, the original shipping cost and any return charges are non-refundable.
Tracking your order
You will receive a tracking number by email as soon as your order is dispatched. Please allow up to 24 hours for tracking to update. If your tracking has not moved after five business days, contact us at contact@iyvos.com and we will chase it for you.
Incorrect addresses
Please check your delivery address carefully at checkout. If you spot an error, email contact@iyvos.com within 12 hours of ordering and we will do our best to correct it before dispatch. We cannot redirect a parcel once it has left our studio, and orders returned to us due to an incorrect address will incur a re-delivery fee.
Lost or damaged parcels
If your order arrives damaged, email contact@iyvos.com with your order number and photos within 48 hours of delivery and we will arrange a replacement or refund. For parcels marked delivered but not received, please check with your neighbours and local post office first, then contact us so we can open an investigation with the carrier.
Returns
We offer a 14-day refund policy on unopened products. Full details are in our Refund Policy.
Questions
Email contact@iyvos.com and we will get back to you within one business day.