Refund policy

DELIVERY

After receiving the confirmation through email, we will start processing your order. Please allow up to two business days for dispatchment.

Free standard delivery on all orders over $120

STANDARD DELIVERY

5 – 7 Business Days After Dispatchment


EXPRESS DELIVERY

1-3 Business Days After Dispatchment


Returns Policy:

RETURNS & EXCHANGES

We hope you are pleased with your order, however if for any reason you are not entirely satisfied with a product, Cosmology offers a 14-day refund policy.
Products must be returned in its original condition for a full refund or exchange.
Refunds and exchanges will be processed within 2-3 business days upon receipt.
Refunds (excluding the initial postage charge) will be refunded to the original debit/credit card used.

Unfortunately, due to hygiene reasons we cannot accept returned goods that have been opened and used.

DAMAGED ITEMS:

If unfortunately, the products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us immediately by filling out our Returns & Exchanges form. Please be sure to include your Order Number.

This policy is only applicable to purchases made online; as we are unable to process returns for purchases made within a partnered retail location.

Purchases made online will not be accepted for return or exchange at an independent clinic.

How the process will work.

  1. Read through (and make sure you understand) the returns & exchanges policies.
  2. Click on the link to proceed with your return or exchange.
  3. Print the Returns & Exchanges form and fill it out.
  4. Attach the form to the products and send both back to us.
  5. Wait for the confirmation email certifying we received your products and will be processing your refund or exchange.

To access the form, please click here.